Who we are
This website is operated by CRANSWICK PET PRODUCTS LIMITED (Company No. 00896298), registered at Crane Court Hesslewood Office Park, Ferriby Road, Hessle, England, HU13 0PA. We are the data controller for personal information collected through cranswickpet.shop.
Information we collect
- Contact and delivery details you provide, such as your name, email, phone number and address.
- Order information, such as the items you request and any delivery notes.
- Messages you send us through our contact form or by email.
- Basic technical data, such as your browser type, needed to operate the website securely.
How we use your information
- To process and deliver your orders and respond to your enquiries.
- To arrange payment once our payment provider is connected.
- To handle returns, refunds and customer support.
- To meet our legal and accounting obligations.
Legal basis
We process your information to perform our contract with you, to comply with legal obligations, and for our legitimate interests in running the shop. Where required, we rely on your consent, which you can withdraw at any time.
Sharing your information
We share information only where necessary with delivery partners and service providers who help us operate the shop, and where required by law. We do not sell your personal information.
Retention
We keep personal information only for as long as needed to fulfil your order, provide support and meet legal and accounting requirements, after which it is securely deleted.
Your rights
You have the right to access, correct, delete or restrict the use of your personal data, and to object to certain processing. To exercise these rights, email support@cranswickpet.shop. You may also lodge a complaint with the UK Information Commissioner's Office.
Cookies
We use only the cookies and local storage needed for the site to function, such as remembering the items in your bag on your device. We do not use these for advertising.
Contact
For any privacy question, contact CRANSWICK PET PRODUCTS LIMITED at support@cranswickpet.shop or by post at Crane Court Hesslewood Office Park, Ferriby Road, Hessle, England, HU13 0PA.